Authorities' effectiveness in dealing with past events enhances feelings of security amongst citizens

Citizens can feel more secure in a community where they know that there are units which can intervene promptly, where they witnessed some crisis situations that were managed successfully, where they know that the institutions concerned have the necessary technology to efficiently solve a situation.

Cultural Factors: Individual/collective memory, Attitudes toward authorities

Hazards: Natural hazards, Man-made non-intentional hazards or emergency situations, Man-made intentional hazards

Disaster Phases: Response, Recovery

Types of Actors Concerned: National civil protection body, Local authorities, Government, Red Cross, Military, Healthcare and emergency services, Law enforcement agencies

Recommendations:

• Use local knowledge, collective memory and shared cultural values to improve disaster preparedness, response and recovery