Trust is strongly linked to the visibility of institutions during a disaster

Trust is strongly linked to the visibility of the institutions - "people who are moving and are seen in uniform". The rest of the institutions, even if they intervene, are not recognized - "no one knows about the Romanian Water Authority even if they are in the field”.

Note: See source document for full reference.

Cultural Factors: Norms/values

Hazards: Natural hazards, Man-made non-intentional hazards or emergency situations, Man-made intentional hazards

Disaster Phases: Response

Types of Actors Concerned: National civil protection body, Local authorities, Red Cross, NGOs, Military, Law enforcement agencies, Healthcare and emergency services

Recommendations:

• Engage in activities and develop strategies aiming to improve trust between citizens and authorities