Impact of distrust of authorities and non-governmental organisations providing an adequate response in a disaster

However, there was a sense of distrust amongst the participants towards the authorities and NGOs involved: “I notify the authorities but you can't be sure that they will come” (G8; 45+ yrs.), which, in turn, was seen as reducing the authorities' ability to respond effectively in disaster situations: “And they all expect help from the authorities, but the authorities cannot help if you don't trust them”.

Cultural Factors: Attitudes toward authorities

Hazards: Natural hazards, Man-made non-intentional hazards or emergency situations, Man-made intentional hazards

Disaster Phases: Response

Types of Actors Concerned: National civil protection body, Local authorities, Government, NGOs, Healthcare and emergency services

Recommendations:

• Engage in activities and develop strategies aiming to improve trust between citizens and authorities